Your efforts didn't finish with finding the right boat. You navigated through both parties contractual requirements professionally, and made both parties feel confident that at some stage a deal could be struck. Due to a variety of outside obstructions, including difficulties in finding parts, tradesmen, and hardstand space during Christmas holidays, the whole process was very long, and frustrating for all concerned, however through the whole process you maintained a confidence, and determination to help us all to the final conclusion....settlement!
I guess the one thing that emphasised your commitment to both parties, is when you climbed into a bosuns chair and climbed to the top of the mast to satisfy a final condition on the day of settlement. Wow! What Broker does that??
Thanks again Barry, for your professionalism, determination, and honesty all the way through our purchase experience.
Once again, my thanks and gratitude to Barry and his professional approach that he applied to his job.
We can highly recommend Ant and Ensign Brokers to any prospective boat purchaser.
We were upgrading our current boat to a new one and what we were looking for in our new boat had quite specific requirements so the process was very difficult. We had been searching throughout the entire market so had met with many brokers.
We finally found what we were looking for at Ensign and we were very lucky to be taken care of by Richard. Out of all our searching and dealing with brokers, Richard went way beyond to make sure we got what were were looking for. He knew what it would take to get the deal done and worked late into the night and didnt stop until it was a success.
I will certainly send anyone I know looking for a new boat directly to Richard and Ill tell them "dont stop till you get there!"
Thanks again Richard!
Tony – you and your team are a rarity – In the years Jamie and I have been in business we have never come across such a team that is dedicated to customer service as yours – you continuously amaze us with your professionalism and commitment to provide great customer service that we will always promote and encourage where we can for anyone looking at buying a boat – to come your way.
Thank you for your patience in showing us the ropes with the boat – the time you and your team took out of their day to help us and make sure our stay was 10 out of 10 was really appreciated and we haven’t stopped talking about it – Jamie and Josh went to the V8 Supercars in Townsville over the weekend and I was receiving texts from them asking about the boat as Jamie and Josh couldn’t stop raving about you guys. So I hope in return we can repay you guys with word of mouth.
Of all our holidays – that 4 days will be our most memorable.
Angela and I would like to thank you for your generous hospitality yesterday. We all had a very enjoyable time, including our friends and extended family.
It has been a pleasure going through the process of order, assembly and delivery and we have all learnt a lot along the way.
Yesterday marked the beginning of new opportunities for many adventures for the whole family and it will be a big day when we take Scamp out for the first time on our own.
We look forward to a long relationship with your company.
Mr. Nicholson has really gone above and beyond in helping and guiding me through the process of buying one yacht whilst selling another. Also he has personally helped me on a number of matters such as temporarily accommodating the yacht at Southport on a swing mooring and in planning and executing the movement of the yacht from its temporary accommodation to its new home in Scarborough. I hope that you can please pass on my thanks to Peter and let him know that I could not have done it without him.
Mr. Moloney found a purchaser for my old yacht in a very short period of time and assisted me in the test sail and smoothing out the process. I hope that you can pass on my thanks to Peter and let him know that I very much appreciate all his help.
Both men showed high levels of courtesy, expertise and knowledge and I’d like to congratulate you and Ensign in having the capability and foresight to find people of this quality.
I wish you all the best success and I am sure that with people such as the Peters’ to help you, your business will continue to grow and flourish.
In our dealings with Richard, he has always been professionally working towards getting us our dream. Besides that, he goes beyond what would normally be expected of a broker/client relationship. He is always there to make sure you are comfortable in your purchase, even after the sale has gone through. That in itself puts Richard above any other sales person we have come in contact with.
In conclusion, we feel that a lasting friendship has been formed between us and Richard, and we are sure that anyone that takes Richard on as their broker will feel the same. His integrity, honesty, and determination to do the best job possible for his clients are beyond description."
Saul and myself would like to take this opportunity to pass along our sincere gratitude for your being able to find a purchaser for our houseboat. We were amazed at the quick response we received from you to our first listing the boat and the short time frame needed to actually sell the boat. We appreciate the time and effort you put into finding a purchaser for us and getting a great result for US.
Once again thank you for endeavouring to find us a purchaser with a positive outcome."
I was looking at buying a boat for the remote ocean waters of the West Coast of South Australia and I had to consider buying a vessel in NSW or Qld. Andy always surprised me with his first hand knowledge of my criteria. I wanted a boat capable of open water usage with the idea of fishing and cruising the remote areas around Port Lincoln and Coffin Bay.
It is always hard to look at a boat online but the vessel in question was presented to me in exactly the same light when I came to Sydney to inspect. In hindsight viewing the boat was merely a formality. Andy went to great lengths to describe and present the boat as it was! The negotiation was not without its hurdles but the process that Ensign insisted on ensured my interests as well as the sellers where protected.
After handover was also a breeze as Ensign helped with organising the overland transport to Adelaide.
I am currently really enjoying my boat and when the time is right to make the next change, I would without doubt get Ensign to help. There are not many Boat Brokers in this country that have the depth of experience, knowledge and professionalism that Ensign possesses. You get the feeling you are dealing with a company that is big enough to get results but personal enough to make it enjoyable. "
I have been involved with the Marine Industry since 1966 through the Australian Customs Service in Australia and overseas,
My wife and I have also managed Torres Pilots Marine Service in Thursday Island.
We have lived on boats for over 15 years.
Richard is a true professional with regard to both buyer and seller. He is honest and not afraid to comment on problems that a particular boat may have.
I would recommend his service to any buyer or seller."
I have been involved in boating all my life and have bought and sold various boats ranging from tinnies through to my recent 52 foot Flybridge Sport Fishing Cruiser.
In buying and selling boats that I have owned I have dealt with many marine brokers.
Whilst trying to sell the 52 foot Flybridge Sport Fishing Cruiser I was contacted by Julian and asked to list the boat with him.
Julian sold the boat for me and I can honestly say I have never dealt with a more professional and honest broker. He always kept me informed and returned calls promptly. He was very helpful in all aspects of putting the sale together.
I will not hesitate in using Julian for future boat dealings or recommending him to anyone looking for a boat broker."
Alasdair remained in constant contact with us throughout the whole procedure, and was always extremely approachable and accessible when we needed his advice. He recognised our desire to sell the boat as soon as possible, and assisted us throughout the time with professionalism, expertise and an understanding of our situation.
His knowledge of the job and all that was needed for the sale gave us great peace of mind. It is our pleasure to recommend Alasdair to anyone requiring his services with regard to the purchase or the sale of a boat. Many thanks!"
We approached Jules with the option of listing our vessel with him. He believed with the contacts he had, he would be able to encourage a sale without too much delay. We found him refreshingly positive and enthusiastic with regard to the listing, and within a matter of weeks he notified us of a strong prospective purchaser.
The course of that sale went smoothly and efficiently, and the sale was effected without any hitches. Both parties were extremely satisfied.
Since the sale, Jules has been keen to qualify another vessel for us to purchase, and we would entrust Jules completely with any further transaction that we will have with him. We believe that honest communication and and attention to what the vendor and purchaser are trying to achieve is what Jules excels at. We congratulate him on the sale of not only our vessel, but also the acquisition of the vessel our friends chose to purchase from him."
US Embassy Port Moresby
Well you did it! Your professionalism, keen salesmanship and around the clock service is something you don’t see everyday, and what more can we say, apart from that we are looking forward to you selling this boat in a few years time and finding us another one! And we promise not to include any trades apart from a well used and looked after Monterey 350!"
From our initial contact on the weekend of the Sanctuary Cove Boat Show and a further two visits from Melbourne, we were followed up relentlessly and was always available for consultation. When negotiating the purchase of our boat, Adrian respected our financial limits yet was still mindful of the owners’ needs and extracting a further $2,500 on the final day, it showed that he was always working for the owner.
Adrian, at all times you have been thoroughly professional. Your good humour and friendly personality helped us through what, on occasions, seemed quite difficult. You have spent many hours with us getting to know our needs and of course, we were both positively elated when we received the news of our purchase. We can honestly say (that as I am also in sales) you have exceeded both our own expectations.
We are pleased to recommend you to anyone in the market for an enthusiastic, professional and ethical sales agent wanting to list and sell a boat and wish you the very best for the future and we hope to engage your services in the future."
If you were to ask me the reason for my recommendation, I would not bore you with pages of pros attesting to their grasp of the boating industry, nor would I regale you with tales of past deals done where their performance has been beyond reproach. I wouldn't point to their broad based experience and professionalism in various aspects of marine business. I wouldn't bore you with their impressive sales record, presentation, commitment etc, although all the above are true. I would sum up what they have to offer in two words – INTEGRITY and KNOWLEDGE. If you have a broker with those qualities, there is nothing else you could possibly ask for.
I have consummated a number of multi million dollar transactions through Ensign Ship Brokers and I have absolutely no hesitation whatsoever in giving them my stamp of approval as a business that others in the field should seek to emulate. If you want the best, deal with Ensign."
"We took delivery of our Ensign 50 in August 2006, having seen the boat at Sanctuary Cove in May 2005. Ours is galley up with offset double cabin forward, a third cabin with two bunks, a walk-in pantry opposite the third cabin and the usual large master stateroom aft.
A lot of time and effort went into getting the layout right for us and during this time, nothing was too much trouble for both Ensign and the Hershine people in China. Since taking delivery we have cruised north to the Whitsundays the first year and then on to Port Douglas last year. As I write this I am sitting on the boat off Cairns and planning to move on to Lizard Island.
We remain delighted with the boat. Probably the only change we would make would be to dispense with the downstairs steering station, which we have never used, the flybridge being so comfortable and expansive. We would also probably try to get them to shoehorn in a larger desalinator.All new boats seem to have teething problems, the measure seeming not to be whether they occur but how they are handled. In this regard we have nothing but the highest praise for Ensign. The after sales service has been so prompt and efficient that it can only be described as extraordinary. No call has been unanswered and nothing has been too much trouble. We have no hesitation in endorsing the vessel and Peter and Tony, the dealer principals.
Would we buy another boat from these people? Yes, we would."
"I purchased a Compass 38 named Tiger Rag from you in February, I feel that so many people are quick to criticise and very slow to show appreciation where required.
Your business that you run in Gladstone is one of the very highest standard that I have dealt with; I felt that your professionalism was demonstrated in all areas that I had dealings with yourself and Cheryl.
My business dealings with you, Ensign in Gladstone, started with your prompt reply to my questions on Yacht Hub in relation to the listing for the yacht, this was continued on the phone and throughout the entire negotiation and sale process.
Your business etiquette and desire to satisfy was highly demonstrated not only to myself the purchaser but also Rex the seller.
You obviously have a high belief in not only a professional service to your customers but provide a service that you yourself would like from others, I felt that you went beyond what I was expecting and certainly was necessarily required, as your assistance to me continued well after the sale was completed and for this I am extremely appreciative.Once again many thanks for your help and I wish you both all the best for the future."